If you have forgotten your password or attempted to previously create an account but received an error, please visit the Forgot Password page. Enter the email address you use to log in to the TLC website. If an account exists for the email address entered, a link will be sent to your inbox (please ensure that firstname.lastname@example.org is a trusted sender for your inbox and check spam if you do not receive the link within 10 minutes). Click the link to create a new password. New passwords will be accepted when they meet the following criteria:
- 8 characters in length
- have at least 1 number
- have at least 1 uppercase letter
- have at least 1 lowercase letter
- have at least 1 special character
If you receive an error that your email address cannot be found, your TLC account may be under another email address. If you think you are receiving this error by mistake, please contact the TLC Pet Service team for assistance.
After logging in to your account, you can find your TLC order history under My Account.
Check to make sure you are using the email address associated with your TLC account.
If you forget your password or receive an error that you are using the wrong email address and password combination, please visit the Forgot Password page and enter your email address to trigger a reset link to your inbox. If you do not receive a reset email, please check your spam. If the email can not be found there, it's possible your email provider is preventing the email from being received. Please follow directions from your email provider and add TLC Pet Food as a trusted sender also known as 'whitelisting' (email@example.com and firstname.lastname@example.org).
Some email providers will place the reset link at the bottom of the email template. Please expand the email to find the reset link.
If you receive an error that your account does not exist and you believe this is a mistake, please contact our Pet Service Team here. Provide our Service Team with information about the error you are receiving and they will be happy to assist you in gaining access to your account.
After logging in to your existing TLC account, you can view and manage your Autoship schedule here: https://tlcpetfood.com/my-account/autoship/
Please note: you will be prompted to add your payment information before gaining access to your Autoship schedule. Once your preferred payment method has been added, you can view or update your Next Autoship Date.
The new website uses a cart system. To place an order today, add the product of your choice to your cart.
Hover or tap the cart icon to view the contents of your cart. You can remove product directly from the cart by clicking the 'x' next to the product you wish to remove. You can choose to 'Checkout' from the cart or choose to view your cart by clicking or tapping 'View Cart'.
From the cart page, you may also choose to update the quantity, remove unwanted product or proceed to checkout by clicking or tapping 'Place Order'
If you click 'Place Order' you will be prompted to create a new account or to log in to your account if you have not already done so. Once logged in, you will be brought to your Order Summary. From here you can proceed with checkout and will be prompted to select your payment method or to add a payment method if you have not already done so. After entering or selecting your payment information you will receive an order confirmation with order number if your transaction is successful.
You can add your preferred payment method using our secure payment form during checkout or if you are an Autoship customer and had an account with TLC before November 1, 2021, you can add your payment method after logging in and accessing your account. Manage your payment methods here: https://tlcpetfood.com/my-account/payment-methods/
TLC now requires the following information to store a payment method in our system:
- Card type
- Card number
- CVC number (the security number)
- Expiration Date
- Name on card
- Billing zip/postal
Please read the following carefully:
If you are a new customer to TLC after November 1, 2021, you will create an account during the checkout process. You may begin adding product to your cart from the home page.
On November 1, 2021 TLC transitioned to a new website. Existing customers were sent a link to create a new password and access their accounts. After some customers expressed difficulty creating their new password, effective November 20, 2021:
Existing customers who have not created a new password and accessed their accounts can begin logging in using their email address and password used on the previous website. If you cannot remember your password please visit the Forgot Password page to reset your password.
If you attempted to create a new password between November 1 - 20 and experienced an error saying your Account had not been approved, please visit the Forgot Password page on the website. Enter your email address to trigger a reset link sent to your inbox.
You will gain access to your TLC account after resetting your password.
If you continue receiving an error after November 20, 2021 and you think this is a mistake, please contact our Pet Service Team for assistance accessing your account.
TLC has recently transitioned to a new, more secure payment system and cannot use the stored payment information from our previous system. All previous payment information has been permanently destroyed. You can enter your payment information during checkout or add a preferred payment method here.